Refund Policy

Last updated: July 30, 2026

This policy explains when AgencyHours issues refunds and how to request one. It applies to all paid plans and add-ons purchased directly from us.

1. 14-day refund window

If you upgrade to a paid plan and decide within 14 days that it's not right for you, we'll refund the current billing period in full. No forms, no phone calls — email [email protected] from the account address and we process the refund within 5 business days.

2. After the 14-day window

We do not refund partial periods once the 14-day window has passed. You can still cancel from Workspace → Settings at any time and you keep paid features until the end of the current period. Nothing renews after that.

3. Annual plans

Annual plans follow the same 14-day rule. After 14 days we do not pro-rate the remaining months, but the plan stays active until the end of the paid year and does not auto-renew if you cancel.

4. Downgrades

Downgrading between paid plans takes effect at the next billing cycle. We don't refund the difference for the current period.

5. Free plans

Free plans have nothing to refund. If you were on a free plan and later upgraded, only the paid upgrade is covered by this policy.

6. Chargebacks

If you have a billing concern, contact us first — we almost always resolve it faster than a chargeback. Initiating a chargeback without contacting us may result in the workspace being suspended until the dispute is closed.

7. Exceptional cases

Extended outages, prolonged data loss caused by us, or clear billing errors on our side are refunded outside these rules. Reach out with the details and we'll make it right.

8. Contact

Refund requests and billing questions: [email protected]